Why aren't my transactions updating?

Sometimes the connection to your bank stops working. Many banks require you to log in again from time to time, just for security. It can also happen when you change your bank password, or when the bank has a short problem on its end. When this happens, new transactions cannot come through to Roo.

Here is how to check and fix it:

1. Go to Menu → Accounts.
2. Click the institution name and check its connection status in the top right corner.
3. If needed, reconnect the account.

See also: How To Connect Your Bank